Legal notice / Privacy

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We provide you with the imprints and privacy details below in german language. Please contact us, if you have any questions regarding the understanding of our legal mentions below. 

Was stellt profawo.ch dar

www.profawo.ch ist der Online-Auftritt von profawo Schweiz. Er präsentiert ihre Angebote in der familienergänzenden Kinderbetreuung und stellt die Organisation von profawo vor.

Verantwortlich

profawo
Aarbergergasse 20
3011 Bern
Telefon 031 313 81 13
E-Mail schweiz@profawo.ch

Partner

Konzeption, Gestaltung und Realisation: 
INSOR AG, Wallisellen (www.insor.ch)

Fotos:
Adobe Stock
Rahel Krabichler
Yves Stuber /KOLT (www.kolt.ch)

Copyright Bild und Text

Ohne entsprechenden Hinweis auf der jeweiligen Seite bedarf die Weiterverwendung von Bild und Text jeglicher Art des schriftlichen Einverständnisses von profawo und ist nur unter Erwähnung der Copyrightangaben zulässig.

Haftungshinweis

Trotz sorgfältiger Kontrolle übernimmt profawo keine Haftung für die Inhalte externer Links. Für den Inhalt der verlinkten Seiten sind ausschliesslich deren Betreiber verantwortlich. Obwohl profawo bei der Gewährleistung der Genauigkeit der auf der Website enthaltenen Informationen zum Zeitpunkt der Veröffentlichung die erforderliche Sorgfalt haben walten lässt, wird keine ausdrückliche oder stillschweigende Verantwortung oder Garantie (einschliesslich der Haftpflicht gegenüber Dritten) für deren Genauigkeit, Verlässlichkeit oder Vollständigkeit übernommen. Profawo übernimmt somit keine Haftung für die Nutzung oder Auslegung der darin enthaltenen Informationen. Die Website wird nach besten Wissen und Gewissen betrieben.

Last updated on 31 August 2023

1. What do we do?

2. What do we inform about?

3. Definitions of terms

4. How can you contact us?

5. Does our privacy policy always remain the same?

6. General principles

7. Individual data processing operations

1. What do we do?

profawo (Aarbergergasse 20, 3011 Bern) operates the website www.profawo.ch (hereinafter referred to as "we"). On this website you can get information about our organization, use our online services and contact us.

The protection of your personal data is of great concern to us. In this privacy policy, we inform you transparently and understandably about what data we collect through our website and how we handle it.

2. What do we inform about?

•     What data is collected on www.profawo.ch;
•     Under which conditions we process your data and for which purpose;
•     How long we keep your data;
•     When disclosure to third parties is permissible;
•     How we process your data ("individual data processing operations");
•     When and how you can object to data processing ;
•     What rights you have and how you can exercise them.

3. Definitions of terms

3.1 What is personal data?

Personal data (hereinafter also referred to as "§") is any information that relates to an identified or identifiable natural person. This includes, for example, name, address, date of birth, e-mail address or telephone number. Data about personal preferences such as leisure activities or memberships also count as personal data.

3.2 What are personal data requiring special protection?

Data on religious, ideological, political or trade union views or activities; data on health and, where applicable, information on administrative or criminal prosecutions and sanctions as well as data on social assistance measures are considered to be particularly sensitive personal data. Where necessary and appropriate, we may request and process particularly sensitive personal data. In this case, their processing is subject to stricter confidentiality.

3.3 What is the processing of personal data?

Processing is any handling of personal data, regardless of the means and procedures used, in particular the acquisition, storage, retention, use, modification, disclosure, archiving, deletion or destruction of data.

3.4 What is the disclosure of personal data?

This is the transmission or making available of personal data, e.g. publication or disclosure to a third party.

4. How can you contact us?

If you have any questions or concerns about the protection of your data by us, you can always contact us by e-mail at schweiz@profawo.ch . Responsible for data processing carried out through this website is:

profawo
Aarbergergasse 20
3011 Bern

5. Does our privacy policy always remain the same?

We may change this privacy policy at any time. The changes will be published on www.profawo.ch , you will not be informed separately.

6. General principles

6.1 What data do we collect from you and from whom do we receive this data

First and foremost, we process personal data that you provide to us or that we collect when operating our website. We may also receive personal data about you from third parties. These may be the following categories:

•     Personal master data (name, address, dates of birth, etc.);
•     Contact information (cell phone number, email address, etc.);
•     Financial data (e.g. account details);
•     Online identifiers (e.g. cookie identifier, IP addresses);
•     Location and traffic data;
•     Sound and image recording;
•     particularly sensitive data (e.g. biometric data or information about your health).

6.2 Under what conditions do we process your data?

We process your data in good faith and according to the purposes set out in this privacy policy. We pay attention to transparent and proportionate processing.

If we are exceptionally unable to comply with these principles, data processing can still be lawful because there is a justification. In particular, the justification is:

•     Your consent;
•     the execution of a contract or pre-contractual measures;
•     our legitimate interests, unless your interests prevail.

6.3 How can you revoke your consent?

If you have given us consent to process your personal data for specific purposes, we will process your data within the scope of this consent unless we have another justification.

You can revoke your consent at any time by sending an e-mail to the address given in the imprint. Data processing that has already taken place is not affected by this.

If you have subscribed to our newsletter, you can click on the link provided in the newsletter to unsubscribe.

6.4 In which cases may we disclose your data to third parties?

a. Principle

We may need to use the services of third parties or affiliated companies and commission them to process your data (so-called processors). Categories of recipients are namely:

•     Accounting, fiduciary and auditing companies;
•     Consulting companies (legal advice, taxes, etc.);
•     IT service providers (web hosting, support, cloud services, website design, etc.);
•     Payment service providers (only with your prior consent);
•     Tracking, conversion and advertising service providers (exclusively after your prior consent).

We ensure that data is only shared with your explicit consent, unless this is commissioned data processing. In addition, we ensure that these third parties and our affiliated companies comply with the requirements of data protection and treat your personal data confidentially.

We may also be required to disclose your personal data to public authorities.

b. Visiting our social media channels

We have embedded links to our social media channels on our website. This is apparent to you in each case (typically via corresponding icons). If you click on the icons, you will be redirected to our social media channels.

In this case, the social media providers learn that you are accessing their platform from our website. The social media providers can use the data collected in this way for their own purposes. We would like to point out that we have no knowledge of the content of the transmitted data or its use by the operators.

c. Transfer abroad

Under certain circumstances, your personal data may be transferred to companies abroad in the course of order processing. These companies are obligated to data protection to the same extent as we are. The transfer may take place worldwide.

If the level of data protection does not correspond to that in Switzerland, we carry out a prior risk assessment and ensure contractually that the same level of protection is guaranteed as in Switzerland (for example, by means of the new standard contractual clauses of the EU Commission or other legally prescribed measures). If our risk assessment is negative, we take additional technical measures to protect your data. You can access the EU Commission's standard contractual clauses at the following link.

6.5 How long do we keep your data?

We store personal data only for as long as is necessary to fulfill the individual purposes for which the data was collected and to be able to track the customer relationship.

We store contract data for longer, as we are obliged to do so by legal regulations. In particular, we must retain business communications, concluded contracts and accounting records for up to 10 years.

6.6 How do we protect your data?

We will keep your information secure and take all reasonable steps to protect your information from loss, access, misuse or alteration.

Our contractual partners and employees who have access to your data are obliged to comply with data protection regulations. In some cases, it will be necessary for us to pass on your inquiries to companies affiliated with us. In these cases, too, your data will be treated confidentially.

Within our website, we use the SSL (Secure Socket Layer) procedure in conjunction with the highest encryption level supported by your browser.

6.8 What rights do you have?

a. Right to information

You can request information about the data we have stored about you at any time. We ask you to send your request for information together with proof of identity to schweiz@profawo.ch .

You also have the right to receive your data in a common file format if we process your data automatically and if

•     You have given your consent for the processing of this data; or
•     You have disclosed data in connection with the conclusion or performance of a contract.

We may restrict or refuse to provide information or data if this conflicts with our legal obligations, our own legitimate interests, public interests or the interests of a third party.

The processing of your request is subject to the statutory processing period of 30 days. However, we may extend this period due to a high volume of requests, for legal or technical reasons, or because we need more detailed information from you. You will be informed of the extension of the deadline in good time, at least in text form.

b. Deletion and correction

You have the possibility to request the deletion or correction of your data at any time. We can reject the request if legal regulations oblige us to store the data for a longer period of time or unchanged, or if a permissible circumstance conflicts with your request.

Please note that the exercise of your rights may, under certain circumstances, conflict with contractual agreements and have corresponding effects on the execution of the contract (e.g. premature termination of the contract or cost consequences).

c. Legal action

If you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a report with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: www.edoeb.admin.ch.

7. Individual data processing operations

7.1 Providing the website and creation of logfiles

What information do we receive and how do we use it?

By visiting www.profawo.ch, certain data is automatically stored on our servers or on servers of services and products that we obtain and / or have installed, for system administration purposes, for statistical or backup purposes or for tracking purposes. These are:

•     the name of your Internet service provider;
•     their IP address (in some circumstances);
•     the version of your browser software;
•     the operating system of the computer with which URL is accessed;
•     the date and time of access;
•     the web page from which you are visiting URL;
•     the search terms you used to find URL.

Why may we process this data?

This data cannot be assigned to a specific person and there is no merging of this data with other data sources. The log files are stored in order to guarantee the functionality of the website and to ensure the security of our information technology systems. This is our legitimate interest

How can you prevent data collection?

The data is only stored for as long as is necessary to achieve the purpose for which it was collected. Accordingly, the data is deleted after the end of each session. The storage of the log files is absolutely necessary for the operation of the website, you therefore have no possibility to object to this.

7.2 Tracking pixels

How do tracking pixels work?

We may use tracking pixels on our website. Tracking pixels are also known as web beacons. Tracking pixels - also from third parties whose services we use - are small, usually invisible images that are automatically retrieved when you visit our website. Counting pixels can be used to collect the same information as server log files. We use them for the same purposes as log files - you cannot prevent the data collection.

7.3 Evaluations

In some cases, your personal data is processed automatically in order to evaluate certain personal aspects.

Such evaluations are used by us in particular to be able to inform and advise you in a targeted manner about certain services or products of ours. For this purpose, we use evaluation tools, thanks to which we can communicate in a needs-based manner and take appropriate advertising measures, including market and opinion research.

7.4 Contact

Contact form

What information do we receive and how do we use it?

On our website you can contact us via electronic contact forms. The data you enter in the input mask, such as name, e-mail address, etc., will be transmitted to us and stored.

The data you provide will be used by us to process your request.

Why may we process this data?

The justification is the implementation of pre-contractual measures as well as our legitimate interests in the completion of the request.

E-mail

What information do we receive and how do we use it?

You have the possibility to contact us by e-mail. If you contact us by e-mail, the following data will be processed:

•     E-mail address;
•     Content, subject and date of your email;
•     contact data provided by you (e.g. name, telephone number, if applicable, address).

Why may we process this data?

Your information will be stored for the purpose of processing the request and in case of follow-up questions. The justification for this are pre-contractual measures or our legitimate interests in the completion of the request.

Safety note

We would like to point out that e-mails can be read or changed unauthorized and unnoticed during transmission. The spam filter can reject e-mails if they are identified as spam by certain characteristics.

7.5 Success and reach measurement

How does the success and reach measurement work?

Our notifications and communications may contain web links or tracking pixels that record whether an individual communication has been opened and which web links have been clicked. Such web links and tracking pixels may also track the use of notifications and communications on a personal basis.

Why may we process this data?

We need this statistical recording of usage for success and reach measurement in order to be able to offer notifications and communications based on the needs and reading habits of the recipients in an effective and user-friendly manner as well as permanently, securely and reliably.

7.6 Web store

What information do we receive?

You can place orders for some of our services in our web store. When you complete an order, we collect and store the data you provide in the input mask. This includes name, e-mail address, delivery address and, if applicable, other details.

How do we use your data?

We need your data mainly for the processing and fulfillment of your order. Furthermore, we may need the data to be able to identify you as our customer, to correspond with you, for invoicing, if necessary to assert any claims and for the administration of our customer data. The legal justification for processing your personal data in the context of the ordering process is the fulfillment of the contract.

What information do we share with third parties and how is this data used?

Your data will be treated confidentially and will only be passed on to third parties within the framework of the contract processing and as far as necessary. For the processing of the delivery of your order, your name and address must be transmitted to the carrier.

The payment and contact data you provide will be passed on to the forwarder for the purpose of payment processing and the execution of the dunning process. The forwarder is acting on our behalf and may not use the transmitted data for its own purposes.

7.7 Newsletter

How does the newsletter work?

Through our website you have the opportunity to sign up for our free newsletter. With the newsletter you will receive information about new articles, events and offers.

What information do we receive and how do we use it?

When you register for the newsletter, we collect your e-mail address and any other contact details. We need this for the dispatch and for verification.

We are entitled to pass on your data to third parties for the purpose of the technical processing of the newsletter.

We store your data for the duration that you are registered for the newsletter. If you unsubscribe, your data will be stored for as long as is necessary to register your cancellation.

Why may we send you the newsletter?

By sending the newsletter registration, you give your consent to data processing. You agree to receive our newsletter regularly and that, if necessary, your usage behavior may be statistically evaluated to optimize the newsletter.

7.8 Cookies

How do Cookies work?

Our website uses cookies. Cookies are data records that are stored on the operating system of your device with the help of the browser when you visit our website. Cookies do not cause any damage to your computer and do not contain viruses.

What information do we receive and how do we use it?

Most of the cookies we use are so-called "session cookies". They are automatically deleted after the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies allow us to recognize your browser on your next visit. This allows us to save certain settings (such as language settings or location information) so that you do not have to re-enter them when you visit the website again.

Why may we use cookies?

We use cookies so that we can make our website more user-friendly, effective and secure. The use of cookies and the processing of your data in this regard is based on our legitimate interests in the aforementioned purposes

How can you prevent data collection via cookies?

The cookies are stored on your computer. You therefore have full control over the use of the cookies. You can delete them completely or disable or restrict the transfer by changing the settings in your browser. If cookies for our website are deactivated, it may no longer be possible to use all the functions of the website in full.

7.9 Facebook Pixel

How does Facebook Pixel work?

Our website uses the visitor action pixel from Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland and Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA; both together "Facebook", whereby Facebook Ireland Ltd is responsible for processing the personal data. Facebook Pixel allows us to track your behaviour after you have been redirected to our website by clicking on a Facebook ad. The data collected is anonymous to us as the operator of this website. We cannot draw any conclusions about you.

Why are we allowed to use Facebook Pixel?

We use Facebook Pixel to evaluate the effectiveness of Facebook ads for statistical and market research purposes and to optimise future advertising measures.

What information do you share with Facebook?

Your data is processed by Facebook. A connection to your respective user profile is thus possible. Facebook may use the data collected for its own advertising purposes. This use of your data cannot be influenced by us as site operator.

7.10 Google Analytics

How does Google Analytics work?

Our website uses Google Analytics, a service provided by Google Ireland Ltd, Google Building Gordon House, Barrow St, Dublin 4, Ireland and Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA; both together "Google", whereby Google Ireland Ltd is responsible for the processing of personal data. Google uses cookies, which are stored on your device and enable an analysis of the website by you. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. We have added the code "anonymizeIP" to Google Analytics. This ensures that all data is collected anonymously. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.

Why are we allowed to use Google Analytics?

Google evaluates the collected data on our behalf so that we can form a picture of the visits and user behaviour on our website. This enables us to improve our services and website content and design.

How can you prevent Google Analytics from collecting your data?

You can prevent cookies from being stored by adjusting the settings in your browser accordingly (see our comments on cookies). You can deactivate Google Analytics by downloading and installing the Google browser add-on.

7.11 Google Maps

We include the following content from the providers listed below on our website: Location information via Google Maps

How does the integration work?

Your IP address is stored for the purpose of using the Google Maps functions. This is usually transmitted to a Google server in the USA. We have no influence on this data transmission. For more information, see the privacy policy of Google .

Why are we allowed to embed this content?

The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy location of the places indicated by us on the website. This is also in our legitimate interests.

What information do you share with providers?

If you are logged into a user account of a provider, you would enable this provider to assign your surfing behavior directly to your personal profile. We would like to point out that we have no knowledge of the specific content of the transmitted data or its use. If you do not want these providers to be able to assign the visit to our pages to your user account, please log out of your respective user account before using our website.

7.12 Google AdWords Conversion Tracking

With Google AdWords Conversion Tracking, a cookie is set on your computer if you have reached our website via a Google ad. This is done for the purpose of tracking and performance determination. No information is collected that could be used to identify the user. Our legitimate interests in determining performance serve as the legal basis. The cookies are automatically deleted after 30 days.

Right of objection

If you do not wish to participate in the tracking process, you can prevent the required cookie from being set by changing your browser settings. For more information about Google AdWords and Google Conversion Tracking, please see Google's privacy policy .

7.13 Google Tag Manager

We use the Google Tag Manager on our website. This collects data about user behaviour on our website and forwards it to our analysis tools. Google Tag Manager does not have access to the data, it only collects the data. Since the Google Tag Manager does not process any personal data, please refer to the explanations on the respective tracking services and the usage guidelines of Google Tag Manager. Usage guidelines .

7.14 Facebook Signal

Facebook Signal is a web-based tool that allows website owners to track and measure user engagement with their content on Facebook. It can be used to understand how users interact with content on Facebook, including how many individuals are engaging with content, how long they are engaging with it, and what type of content is getting the most engagement. It can also be used to measure the effectiveness of campaigns and identify areas of improvement.

7.15 US Privacy User Signal Mechanism

The US Privacy User Signal Mechanism is a type of online tracking prevention tool used to give users more control over their online privacy. It provides users with the ability to opt out of certain types of online tracking, such as targeted advertising, by using a special signal sent to website operators. By using this signal, users can indicate that they do not want their activities to be tracked by the website. This can help protect user privacy and give users more control over their online data.

7.16 Facebook Custom Audiences

Facebook Custom Audiences is a powerful tool used by marketers to target specific audiences with tailored messages on Facebook, Instagram and other platforms. It allows businesses to create unique target audiences based on existing customer data, website activity and other sources. This allows businesses to deliver personalized messages to their target market, drive conversions, and create stronger customer loyalty.

7.17 Facebook Conversion Tracking

Facebook Conversion Tracking is used to track and measure the performance of your Facebook ad campaigns. It allows you to track when people take a desired action after seeing your ad, such as signing up for an account, making a purchase, or downloading an app. This information can help you adjust your ad campaigns to be more effective.

7.18 Google Analytics IP Anonymization

Google Analytics IP Anonymization is used to protect the privacy of website visitors by anonymizing their IP addresses. When enabled, Google Analytics will truncate the IP address of website users before it is stored. This prevents Google from being able to identify individual users and their geographic locations.

7.19 ClickCease

ClickCease is a click fraud detection and prevention software used by website owners to detect and protect against malicious clicks from bots and competitors. It monitors all clicks on the website and flags suspicious activity. It can also provide website owners with detailed reports about the sources of fraudulent clicks and help them take the necessary steps to prevent further harm.

7.20 Hubspot

Hubspot is a powerful marketing and sales software platform that helps businesses grow better. It can be used to create, manage, and optimize marketing campaigns, track leads and sales, host and manage website content, create landing pages, blogs, generate and nurture leads, analyze website performance, and much more.

7.21 Global Site Tag

Global Site Tag (gtag.js) is a JavaScript tagging framework and API that allows you to send event data to Google Analytics, Google Ads, and Google Marketing Platform. It is used to measure website, app, and internet usage data, as well as to optimize ad campaigns and remarket to website visitors.

7.22 PrivacyBee

PrivacyBee is used on websites to detect all privacy-related services and generate an individual privacy policy from them.

7.23 INSOR

We work with INSOR AG in Switzerland to host the website. The corresponding data in connection with our offer are stored in Switzerland. INSOR is subject in particular to Swiss data protection law. INSOR has published the following information on the type, scope and purpose of data processing: Data protection declaration.

7.24 Payrexx

We use Payrexx as payment provider for our webshop. Through the Payrexx solution, it is possible to pay in our webshop using Mastercard, Visacard, American Express, Apple Pay and Google Pay. Payrexx processes the data in accordance with their privacy policy.

The original of this Privacy Policy is written in German. If any provision of this language version appears to conflict with the original, the German language version shall prevail.